Existing Market
I think in our existing market we can improve on our method
of reporting and dealing with certain incidents. There are some cases where we
deal with rude customers and people that don’t want there car moved for legal
purposes. We aim to better our system in dealing with these situations. I interviewed
3 people who are in my target market and all of them, mention that improving my
system should be my main concern. Making sure we have a 100% rate of success
and that our drivers are polit and deal with the situation correctly. I was
told that the customer service system needs to be perfected because you do not
want customers who are already upset to become more upset with my customer
service.
I think to continue to grow in our existing market we need
to continue to improve on our logistical operations. We need to be able to improve
on our algorithmic route system so that we can keep decreasing the time it
takes for road warriors to arrive at the scene. We need to continue to improve our
system in reporting these incidents. One weakness that was mentioned is that
most people that are reporting incidents are probably driving and we don’t want
to have people getting in accidents while reporting other incidents.
New Market
I think there a plenty of new markets we can enter. Once my
business concept is proven successful then the concept can be applied elsewhere.
I plan on bringing the concept to every major city in the U.S. I think we can
create similar value in almost any other market. People will save money and
time. What will determine the value is how often traffic gets congested and how
often my road warriors will be called to help.
After interviewing two people they were delighted with the concept,
but their biggest dilemma is will it work. If my concept works in one city then
it will not be hard to duplicate and put in another city.
I learned that my business is easily scalable
once it is proven to work. I think my biggest concern is to perfect all
operations in the first market so then I can duplicate the process in other cities.
Hey Isaac, good work finding people to interview for your existing market and new market. I had a hard time finding people to interview for my new market. I agree with your point that improving your system is key right now. I think it is really cool how you will plan on bringing your concept to every major city in the U.S. Keep up the great work!
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