My father is a great entrepreneur and he has exposed me to a lot his work. When I was in high school I would go to work at my fathers factory during my summer break and work there. My father is the controller of the business and would work in the office while I would work in the warehouse. During lunch breaks I would be able to go eat with him and watch what he did. My father has been in this business for a long time and has clients and customers that he has a history with. My dad uses Lotus123 and Excel and keeps all his customer information on those two programs. This my dad told me was a big tool for multiple reasons. One reason is that it is easy to access any info from any customer within seconds. Whenever he has a new customer he goes to the bottom of the spreadsheet and adds a couple of rows for them and that will be the new section for that new customer. Another reason it is a great tool is because all his customer service employees have access to the same files so they can access any information about customers. His employees only have limited access to editing the files. This is great for customer service because while on the phone with a customer you can easily go to that customers section and act as if you remember the customers personally stating transactions and quotes that were listed years ago. Having a system like this is very beneficial and makes things easier to keep track of.
I enrolled in ENT3003 because being an entrepreneur is something I consider doing in the future. I hope to get more insights on being an entrepreneur and learning more things on how to be a successful one. I would like to get a deeper understanding of the entrepreneurial concepts that will be taught in the class.
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